1. If tracking information is available on the Order Tracking page, call the carrier with the tracking number to determine the location of your package. Once the carrier has picked up the package, travel time is out of our control. If you suspect the package was lost or delivered to the wrong address, please email our customer service to get the fastest response.
2. If tracking information is not available on the Order Tracking page, check:
You can refer to the sample invoice below in order to understand how to fill out the form. Once you click on it your email client will open an email with some fields in the body of the email to fill out.