After the order is shipped tracking information will be uploaded to the Order Tracking page within one business day. A customer must call the carrier with the tracking number to determine the location of a package. Once the carrier has picked up the package, travel time is out of our control. If you suspect the package was lost or delivered to the wrong address, please read "I am missing part of my order" section to fill out a special form.

Not necessarily. In order to provide the fastest (on time) service we may ship products from different warehouses. Sometimes the products are available in one location, and not another. We try to coordinate the shipments so that our customers get everything on time. There is no effect on customer's shipping charges. This is a part of our customer satisfaction program.

If, for some reason, you need separate orders to be combined, or need all items shipped together, please contact our Customer Service.

Unfortunately, we are not able to provide this service at this time. This option is only available for local contracted companies. All other orders must be shipped from the warehouse.

"Order in progress" - means that the tracking number has not yet been imported into the web site. Although most orders are processed and shipped out the same day (if within the cut-off timeframe), sometimes tracking is not available until the next business day. When the tracking number is not available, it does not necessary mean the order has not shipped. In some situations order processing is delayed due to insufficient information on the order or payment issues - in which case you will receive an email informing you of processing problems and/or asking for additional input from you. Please feel free to email info@compuvest.com or call our customer service department at (888) 644-7017 option 2.

Please determine, whether your order has been shipped using the Order Tracking page.

1. If tracking information is available on the Order Tracking page, call the carrier with the tracking number to determine the location of your package. Once the carrier has picked up the package, travel time is out of our control. If you suspect the package was lost or delivered to the wrong address, please email our customer service to get the fastest response.

2. If tracking information is not available on the Order Tracking page, check:

• If you allowed at least one business day for CompuVest to process your order
• If you allowed another business day for the tracking information to be uploaded on CompuVest web site
• If your order was delayed due to billing address not matching with the credit card information (our customer service contacts customers within one business day in those cases)
• If your order was delayed due to different billing and shipping addresses, and you did not supply a shipping address to your credit card company
• If information provided on the order was incomplete (invalid address, phone number, email address, invalid card number)
• If you did not meet order processing and shipping cut-off time (Placed an order on Friday evening by overnight and expected delivery on Monday, or something similar)
• If you placed an order during a busy holiday season where in general one day delay is expected
• If items are in CompuVest stock

If you still need help please email our Customer Service to get the fastest response.

Products with different processing times are sometimes shipped separately based on when they are ready to go. If something is missing from your package make sure all items in your order were shipped at the same time and in the same package. To do this, check your packing slip or invoice that came with the package.

If you find that an item missing is not listed on the packing slip/invoice, that means that you have received a partial order, and the rest of your order is on the way.

If you find that an item is listed on the packing slip/invoice but is not in the package that you received, do not throw the packaging materials away, as there may be 2 reasons the item is missing:

• The package was damaged and the item was lost in transit (in this case there will be inspection of packaging materials by the carrier and a claim will be filed to reimburse your funds)
• It was accidentally not shipped from the warehouse. If the either of the last two cases apply to you, you will need to fill out this form right away in order for CompuVest to correct the problem.

You can refer to the sample invoice below in order to understand how to fill out the form. Once you click on it your email client will open an email with some fields in the body of the email to fill out.

Take me to the form

Please help us to make this site better. Email our Customer Service with the question and we will respond to you promptly. If we think the question will help customers like you, we will publish the answer on the web site.